Private Customer Replies Loopback Horizon

In my years working with customer feedback systems, I have seen how easy it is to overlook the quietest voices. While public reviews and social media mentions get most of the attention, private customer replies often contain the rawest, most honest insights. These are the messages people send directly through your app, email support, or feedback widget. They are not for public consumption, which means the customer feels free to say exactly what they think. The challenge is t